Continental Airlines 3
We left Cleveland on Continental Airlines Flight 1645 on December 15. Most of the people were at the airport on time, but the plane took off about two hours late to wait for late passengers to get on. This resulted in a huge portion of the plane missing their connecting flights out of Houston. Since it was so late, most of us had to fly out the next day.
The kicker: Continental wouldn’t give ANYONE a hotel room. Period. They made everyone late, but then compounded the inconvenience by screwing us all out of at least $100 each. Plus shuttle fees. They said it was because of weather-related delays, but the delays were purely discretionary on their part.
This is one of the two videos I made of the entirely disappointing experience. Continental Airlines is not as bad as US Airways, still, but at least US Airways gives their passengers hotel rooms when they make us late.
The first video is one of the women on the plane trying to work with the Continental airline representative. The second video is the toiletry kit that Continental gave to us to make up for not giving us hotel rooms. Hey, the bright side: we all got hair spray. Whoop-tee-do.
Duration : 0:0:53
Transportation Houston Airport | Airlines, Cleveland, CONTINENTAL, Horror, Houston, Story | admin @ 3:13 pm
Vikkoman: I’m glad …
Vikkoman: I’m glad you’re familiar with the contract of carriage– as well as our policy on delayed flights.
If only every traveler was aware of such things.
Comment by JonSaurman — January 25, 2010 @ 3:13 pm
Saurman: The …
Saurman: The contract of carriage says that if the delay is CO’s fault, the pax is entitled to a hotel room - but if the delay is due to weather or ATC, then CO is not required to give a hotel room.
Airline staff can’t “do it for fun” because then the pax will show them the contract of carriage.
Comment by Vikkoman — January 25, 2010 @ 3:13 pm
Smoking: …
Smoking: Continental’s contract of carriage states that under most circumstances delayed passengers are entitled to a hotel room.
But if the delay is something not the airline’s fault, i.e. weather and ATC, then the airline doesn’t give out hotel rooms.
Comment by Vikkoman — January 25, 2010 @ 3:13 pm
Continental …
Continental probably didn’t give anyone a hotel room because the delays were due to ATC or weather - It says so in the contract of carriage.
Please read your airline’s contract of carriage.
Comment by Vikkoman — January 25, 2010 @ 3:13 pm
…Did they have to …
…Did they have to give you anything? Because your delay was clearly CO’s fault… obviously. They do it for fun sometimes.
Comment by JonSaurman — January 25, 2010 @ 3:13 pm
but do you work for …
but do you work for an airline? and if your not fluent in English, how do you write comments so perfectly?
Comment by mooo483 — January 25, 2010 @ 3:13 pm
I’m pretty sure if …
I’m pretty sure if you worked for an airline you would not want to do anything that is even related to it outside of work. I find it funny this guy is defending them when I doubt continental endorsed his “airline” or gave him permission to use their logo / name. As far as the rest of your comments.. I cannot understand what language they are written in, I am not fluent in dumbass.
Comment by Kopihucky — January 25, 2010 @ 3:13 pm
wow, has it ever …
wow, has it ever occurred to you that this could happen with any airline?
Comment by mooo483 — January 25, 2010 @ 3:13 pm
has it ever …
has it ever occurred to you that maybe he does work for continental? while being a virtual pilot
Comment by mooo483 — January 25, 2010 @ 3:13 pm
Maybe he is just …
Maybe he is just standing up for a good airline, and has it ever occurred to you that maybe he does work for continental, while being a virtual airline pilot? get a brain, and stop being a dick
Comment by mooo483 — January 25, 2010 @ 3:13 pm
of course they are …
of course they are not stupid
Comment by mooo483 — January 25, 2010 @ 3:13 pm
WTH does a virtual …
WTH does a virtual airline pilot know about operations? You are in no way affiliated with continental and yet you are defending them like you own them. They may of up, or not.. but you are an arm chair pilot.. your comment has no merit. By being a dick you are further hurting the image of the REAL airline.
Comment by Kopihucky — January 25, 2010 @ 3:13 pm
LoL you are a …
LoL you are a virtual airline pilot yet you keep saying “we care about customers” Seriously.. you are in no way affiliated with continental.
Comment by Kopihucky — January 25, 2010 @ 3:13 pm
Assuming that this …
Assuming that this is not a hoax and that you do work for CO: No wonder that U.S. carriers are considered the worst in the world when they employ gems like you. I can´t eat as much as I´d like to throw up! Yukkkkkkkkkkk!
Comment by SmokingKoala — January 25, 2010 @ 3:13 pm
It was continetal, …
It was continetal, not american.
I amin Singapore too.
Comment by hallangell12 — January 25, 2010 @ 3:13 pm
honestly is one of …
honestly is one of the few airlines that is atleast offering u something.if there was a delay is because of weather or a mechanical problem. Be thankful that u were not on the plane for either situation. All u had to do go to customer service complain and look had a kid for an over night stay and ur free hotel which and sure u “forgot” to stay. Honestly if u werent please try another airline see what happens when u are in this same situation and then u will notice the difference.
Comment by sh047650 — January 25, 2010 @ 3:13 pm
Oh Well……At …
Oh Well……At least you got something
The one time we were delayed 2 hours we got nothing….. but then again it was only a 2 1/2 hr flight.
Comment by vince730 — January 25, 2010 @ 3:13 pm
no wonder american …
no wonder american airlines are doing so badly.. yall should try singapore airlines, it’ll sorta feel like heaven yknow
Comment by kaplonkmoo — January 25, 2010 @ 3:13 pm
You get what you …
You get what you pay for…
Comment by precious072177 — January 25, 2010 @ 3:13 pm
Thank you! This …
Thank you! This one will definitely stay up.
Comment by asamtoy — January 25, 2010 @ 3:13 pm
Nope, it only shows …
Nope, it only shows that we are honest and don’t buy into the “customer is always right” card. We treat people like you how they deserve to be treated- like filth. You are probably the that orders 4 drinks at a time, that we don’t have your kosher or veggie meal on a 1 hour flight, doesn’t say please OR thank you, holds your trash out into the aisle when we are doing a pick up without even acknowledging our humanity. Go play hide and go yourself.
Comment by COCabinCrew — January 25, 2010 @ 3:13 pm
Yes you do.
It …
Yes you do.
It shines through, it really does.
Comment by asamtoy — January 25, 2010 @ 3:13 pm
you know what go to …
you know what go to , we care about about customers, but even you would get annoyed with people who whine and people who are being a to us like that lady talking to the representative GET OVER IT
Comment by continentalvirtualai — January 25, 2010 @ 3:13 pm
I love how mature …
I love how mature Continental employees are! Thanks for leaving your comment - it really shows how your company considers customers.
Comment by asamtoy — January 25, 2010 @ 3:13 pm
oh boo hoo you …
oh boo hoo you cry baby, its not the airlines fault this happened, and its not the airlines responsability to get you a hotel room
Comment by continentalvirtualai — January 25, 2010 @ 3:13 pm