George Bush Airport Houston

IAH Houston

December 30, 2009

Continental Airlines Nightmare 2

We left Cleveland on Continental Airlines Flight 1645 on December 15. Most of the people were at the airport on time, but the plane took off about two hours late to wait for late passengers to get on. This resulted in a huge portion of the plane missing their connecting flights out of Houston. Since it was so late, most of us had to fly out the next day.

The kicker: Continental wouldn’t give ANYONE a hotel room. Period. They made everyone late, but then compounded the inconvenience by screwing us all out of at least $100 each. Plus shuttle fees. They said it was because of weather-related delays, but the delays were purely discretionary on their part.

This is one of the two videos I made of the entirely disappointing experience. Continental Airlines is not as bad as US Airways, still, but at least US Airways gives their passengers hotel rooms when they make us late.

The first video is one of the women on the plane trying to work with the Continental airline representative. The second video is the toiletry kit that Continental gave to us to make up for not giving us hotel rooms. Hey, the bright side: we all got hair spray. Whoop-tee-do.

Duration : 0:0:19

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December 16, 2009

Continental Airlines Nightmare

We left Cleveland on Continental Airlines Flight 1645 on December 15. Most of the people were at the airport on time, but the plane took off about two hours late to wait for late passengers to get on. This resulted in a huge portion of the plane missing their connecting flights out of Houston. Since it was so late, most of us had to fly out the next day.

The kicker: Continental wouldn’t give ANYONE a hotel room. Period. They made everyone late, but then compounded the inconvenience by screwing us all out of at least $100 each. Plus shuttle fees. They said it was because of weather-related delays, but the delays were purely discretionary on their part.

This is one of the two videos I made of the entirely disappointing experience. Continental Airlines is not as bad as US Airways, still, but at least US Airways gives their passengers hotel rooms when they make us late.

The first video is one of the women on the plane trying to work with the Continental airline representative. The second video is the toiletry kit that Continental gave to us to make up for not giving us hotel rooms. Hey, the bright side: we all got hair spray. Whoop-tee-do.

Duration : 0:0:36

(more…)

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